We have found that most customer questions can be answered from the list below and don’t need our help at all.
(I paid for faster shipping) where is my order?
As outlined on our shipping policies page, orders can take up to four weeks to ship out. This is because, unlike other companies that simply have pre-manufactured stock sitting in a warehouse, all of our clothing is made to order. This means that as soon as we receive an order, it is placed in queue to be made by hand by one of the artists in our studio. When your order is finished, it will be shipped out using the method you specified at checkout.
Placing an order with faster shipping will indeed get your clothing to you faster, but we still have to make it first. Thanks for your understanding!
How do I start a return/exchange?
Please read and follow our Return/Exchange process here.
What is the status of my return or exchange?
If you have already shipped your item(s) back to us, once we receive them, please allow up to 3 days for store credit to be processed, and up to 3 weeks for an exchange.
To speed this process up, you can email us your tracking number to show that it has arrived, and we will confirm that your item is in queue for credit or exchange processing.
Where’s my package?
If you have received a tracking number from us, and your package is beyond the estimated shipping time from the carrier you chose, (USPS, DHL, UPS) unfortunately there is nothing we can do but wait. Check your tracking information, and/or contact the courier directly. Sometimes USPS, DHL and UPS have shipping delays beyond our control.
Where’s my USPS package?
If USPS has tried to deliver your package and found you unavailable to sign for it, they should leave a slip notifying you of this. They will likely attempt re-delivery one or more times before holding the package at the post office. In this case, simply take the notification slip and your current ID to your nearest post office to claim your package. NOTE: You do not need the slip, just your address and a current ID.
Wrong item(s) sent or missing item(s):
If we sent you the wrong item(s), or forgot an item in your order, please send us pictures of the incorrect item(s) and let us know what in your order is missing or wrong and we will follow up.
Tracking says my package was delivered but I never received it:
In the rare case that your tracking information shows “delivered” but you never received your package, we ask that you file a lost package claim with the carrier:
Once you have filed a claim, email us the claim number and we will follow up with the shipping carrier.
If you still need help after reading our Frequently Asked Questions please email:
We will do our best to get back to you immediately, but our response time may vary depending on weekends and holidays.
Interested in stocking Crisiswear in your store? Give us a shout here: