PLEASE NOTE: Due to the Coronavirus outbreak, we are currently running on a skeleton crew. Our current adjusted turnaround time is 1-10 weeks depending on the items ordered. Please do not select Rush Shipping without contacting us first.
We Make Our Gear by Hand
All our non-printed gear is made-to-order, which means that upon order, your item is placed in queue to be made by hand, in our studio. Depending on our stock, your item may take from 1 to 8 weeks before it is shipped. When it is, a tracking number will automatically be sent to the email address you provide at checkout. Shipping rates are based on weight, destination, and method, and we charge you only what we pay.
Customers within the U.S. may choose from a range of shipping options with USPS and UPS. Shipments within the US are estimated to take 3-5 business days in transit. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. Crisiswear is not responsible for delays caused by the post office or lost packages due to address errors.
International customers may choose from a range of shipping options provided by DHL, USPS and UPS. International packages are estimated to take 5-20 business days; however, faster options are available. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. Crisiswear is not responsible for delays caused by the post office or lost packages due to address or other administrative errors.
...International Duties and Taxes
Duties and taxes are the responsibility of the customer and will be due at the time of delivery. If you do not pay the fees, your package will be returned to Crisiswear and we will refund you the cost of the item, minus return shipping (if applied) and a 10% restocking fee.
IMPORTANT: DHL International Shipments can include up to $15 in administrative fees. This is because DHL pays your Customs and Duties taxes up front at the border. This helps you get your gear super fast, but also represents an additional fee that is due at the time of delivery. For more information on Duties and Taxes, please go here.
Orders that qualify for free shipping will be shipped using the most cost effective method available that includes insurance and signature confirmation, at our discretion. International orders that are returned to us by the carrier, for any reason, will be liable for the entirety of the original (and return) shipping costs, plus a 10% restocking fee.
Free Shipping: Alaska & Hawaii
Due to recent increases in postage fees, we can no longer cover the entirety of shipping costs to Alaska and Hawaii. However, customers in these locations will receive a $5 credit when they select USPS as their shipping option.
Route Shipping Insurance
Route shipping insurance is available on all Crisiswear shipments and is fantastic way to both track and insure your items. If you have opted to include it in your order, please familiarize yourself with their policies before anything happens to your shipment. While Route is generally easy to work with, they are strict when it comes to claims windows and will deny claims that fall outside of them. You can see all their policies here.
For Information on Returns & Exchanges, Please Go Here