We Ship Worldwide
All our non-printed gear is made-to-order, which means that upon order, your item is placed in queue to be made by hand, in our studio. Depending on our stock, your item may take from 1 to 8 weeks before it is shipped*. When it is, a tracking number will automatically be sent to the email address you provide at checkout. Shipping rates are based on weight, destination, and method, and we charge you only what we pay.
Signature Delivery [COVID-19 Update]
All items leaving the Crisiswear studio require a no-contact delivery verification [formerly signature delivery] to help prevent theft and fraud. Items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest. This temporary measure came into force from Monday, 16 March 2020 and remains in effect until further notice. For delivery of items to a mail room, the addressee will receive a text message or telephone call.
If, for whatever reason you cannot accept delivery verification, please let us know.
Customers within the U.S. may choose from a range of shipping options with USPS and UPS. Shipments within the US are estimated to take 3-5 business days in transit. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. Crisiswear is not responsible for delays caused by the post office or lost packages due to address errors.
International customers may choose from a range of shipping options provided by DHL, USPS and UPS. International packages are estimated to take 5-20 business days; however, faster options are available. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. Crisiswear is not responsible for delays caused by the post office or lost packages due to address or other administrative errors.
International Duties and Taxes
Duties and taxes are the responsibility of the customer and will be due at the time of delivery. If you do not pay the fees, your package will be returned to Crisiswear and we will refund you the cost of the item, minus return shipping (if applied) and a 10% restocking fee.
IMPORTANT: DHL International Shipments can include up to $15 in administrative fees. This is because DHL pays your Customs and Duties taxes up front at the border. This helps you get your gear super fast, but also represents an additional fee that is due at the time of delivery. For more information on Duties and Taxes, please go here.
Orders that qualify for free shipping will be shipped using the most cost effective method available that includes insurance and signature confirmation, at our discretion. International orders that are returned to us by the carrier, for any reason, will be liable for the entirety of the original (and return) shipping costs, plus a 10% restocking fee.
Free Shipping: Alaska & Hawaii
Due to recent increases in postage fees, we can no longer cover the entirety of shipping costs to Alaska and Hawaii. However, customers in these locations will receive a $5 credit when they select USPS as their shipping option.
As of 1/20/2020, Crisiswear will be charging a 3% fee
for refunds and/or cancellations of orders made more than 2 weeks after the initial order was placed. This is because Shopify (our platform) does not refund us the processing fee that we pay when your order is placed, and our made-to-order
production pipeline is significantly disrupted when in-queue orders are removed. Thank you for your understanding.For Information on Returns & Exchanges, Please Go Here