Tracking Says My Package Was Delivered but I Never Received It
In the rare case that your tracking information shows “delivered” but you never received your package, we ask that you file a lost package claim with the carrier:
Once you have filed a claim, email us the claim number and we will follow up with the shipping carrier.
I Was Sent the Wrong Item / My Package Is Missing an Item
If we sent you the wrong item(s), or forgot an item in your order, please send us pictures of the incorrect item(s) and let us know what in your order is missing or wrong and we will follow up.
I Absolutely Have to Have My Item by a Certain Date
Our standard production window averages between 1 to 4 weeks. However, if you absolutely have to have your item by an earlier date, we offer a rush service on most of our items. Prices start at an additional 30%. For more information, please contact us ahead of time.
What Is the Status of My Return or Exchange?
If you have already shipped your item(s) back to us, once we receive them, please allow up to 3 days for store credit to be processed, and up to 4 weeks for an exchange.
To speed this process up, you can send us your tracking number to show that it has arrived, and we will confirm that your item is in queue for credit or exchange processing.
My Package Was Shipped, But Where Is It?
USPS - SIGNATURE DELIVERY
If USPS has tried to deliver your package and found you unavailable to sign for it, they should leave a slip notifying you of this. They will likely attempt re-delivery one or more times before holding the package at the post office. In this case, simply take the notification slip and your current ID to your nearest post office to claim your package. NOTE: You do not need the slip, just your address and a current ID.
If you have received a tracking number from us, and your package is beyond the estimated shipping time from the carrier you chose, (USPS, DHL, UPS) unfortunately there is nothing we can do but wait. Check your tracking information, and/or contact the courier directly. Sometimes USPS, DHL and UPS have shipping delays beyond our control.
How Do I Start a Return, or Exchange?
Please read and follow our Return/Exchange process here.
Do You Have Any Clothing Care Tips?
Absolutely! To get the longest life possible out of your Crisiswear gear, make sure to turn items inside out, wash them on cold and hang them to dry. This will help to ensure that dark colors stay fast, and that any specialized coatings, like our abrasion-resistant poly, and specialized DWR (durable water resistance) stick around a long time. We also recommend trying not to wash your pants more than once a month if possible.
Why Can't I Use My Discount Code?
During any sale or promotion that features non-code, or site-wide product or pricing modifications, all normally distributed codes are temporarily suspended. We do not allow for code stacking and in any event in which it may accidentally happen, those orders will be refunded in full. We want everyone to feel good about getting a deal, but as a small artistic concern, our margins can't handle this kind of abuse. Thanks for understanding!
Why Hasn’t My Order Shipped Yet?
Crisiswear is made-to-order, custom retailer. This means, that unlike other companies that stock gear in warehouses, or contract with foreign drop-shippers, we make everything by hand, in our studio. Currently, we have three stitchers on staff and we are working as fast as we can to fulfill orders. We want you to have your gear ASAP, and please know that we are working as fast as we can. Thank you so much for your understanding and willingness to support handmade art.
Placing an order with faster shipping will indeed get your clothing to you faster, but we still have to make it first. Thanks for your understanding!
I Have A Different Question.
If you still need help after reading our Frequently Asked Questions please open a ticket here. We will do our best to get back to you immediately, but our response time may vary depending on weekends and holidays.
PLEASE NOTE: We cannot assist you with packages that have already been shipped, or are already in route to you. Please refer to your tracking number, and/or reach out to your shipper directly in the case of delays or waylaid packages.