Depending on our stock, your item may take up to a week before it is shipped. When it is, a tracking number will automatically be sent to the email address you provide at checkout. Shipping rates are based on weight, destination, and method, and we charge you only what we pay.
Customers within the U.S. may choose from a range of shipping options with USPS and UPS. Shipments within the US are estimated to take 3-5 business days in transit. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our studio, we are unable to offer assistance. Crisiswear is not responsible for delays caused by the post office or lost packages due to address errors.
International customers may choose from a range of shipping options provided by DHL, USPS and UPS. International packages are estimated to take 5-20 business days; however, faster options are available. See checkout for full list of precisely calculated shipping rates.
Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our studio, we are unable to offer assistance. Crisiswear is not responsible for delays caused by the post office or lost packages due to address or other administrative errors. International orders that are returned to us by the carrier, for any reason, will be liable for the entirety of the original (and return) shipping costs, plus a 10% restocking fee.
...International Duties and Taxes
Duties and taxes are the responsibility of the customer and will be due at the time of delivery. If you do not pay the fees, your package will be returned to Crisiswear and we will refund you the cost of the item, minus return shipping (if applied) and a 10% restocking fee.
IMPORTANT: DHL International Shipments can include up to $15 in administrative fees. This is because DHL pays your Customs and Duties taxes up front at the border. This helps you get your gear super fast, but also represents an additional fee that is due at the time of delivery. For more information on Duties and Taxes, please go here.
US Orders (within the contiguous United States) $150+, and international orders $500+, will be shipped using the most cost effective method available that includes insurance and potentially signature confirmation, at our discretion.
Lost or Stolen Packages
If your package has been stuck "in transit" for more than 4 weeks, or has been stolen from your porch, please contact us directly. Please note: countries like Australia and New Zealand have recently been experiencing heavy shipping delays that sometimes run into multiple months.
Missing Packages Marked as "Delivered"
If your package has been marked as "delivered" but has yet to make an appearance, don't worry just yet. Shippers like UPS and USPS have recently been marking their packages as delivered when they really aren't. Typically they will show up in a day or two. If it's been a week or more and your package still hasn't shown up, please contact us directly.
For Information on Returns & Exchanges, Please Go Here