We guarantee our products to be of the best quality and free from defects. If you're unsatisfied with the fit, quality, or size of any item you can return it for store credit or an exchange within 14 days of receiving your order.
- Customers returning items for store credit that were purchased via sale or discount will receive credit equal to the amount originally spent.
- Store credit will take the form of a digital Crisiswear Gift Certificate.
- No returns or exchanges are available on ANY printed gear, with the exception of damaged, misprinted or clearly defective items.
Return and Exchange Process
Please fill out the Return/Exchange card included with your order and send it back to us along with your item(s). When we receive your item in returnable condition, we will issue you a Crisiswear Gift Certificate within three days. If you are exchanging a product for another size, processing time ranges between one and four weeks, depending on stock. Crisiswear does not issue pre-paid shipping labels or otherwise pay for returns being shipped to our studio.
Please insure your item--using a carrier that generates tracking numbers--and send it to:
216 Main St
Woodstock IL 60098
To expedite your return, please provide us with the tracking number you received from your shipper. If you are having difficulty with this process, or no longer have your Return/Exchange card, please contact us directly.
International Returns and Exchanges (Outside of US & Canada)
Crisiswear does not issue pre-paid shipping labels or otherwise pay for returns being shipped to our studio. However, we will cover half (50%) of the shipping expenses to ship the first replacement package back to you. Any additional shipping charges will be the responsibility of the customer. Shipping invoices must be paid before packages are released.
NOTE: If your returned item displays evidence of having been worn, is missing its tags, or has clearly been laundered, altered or otherwise damaged, your item will be returned to you and your return/exchange request will be closed.