The Crisiswear Guarantee
We guarantee our products to be of the best quality and free from defects. If you're unsatisfied with the fit, quality, or size of any item you can return it for store credit or an exchange within 14 days of receiving your order.

Exchange Conditions
- Products must be unwashed and unworn with all original tags.
- No exchanges are available on ANY printed gear, with the exception of damaged, misprinted or clearly defective items.

Return for Credit Conditions
- Products must be unwashed and unworn with all original tags.
- Customers returning items for store credit that were purchased via sale or discount will receive credit equal to the amount originally spent.
- When your return is accepted, you will receive an email letting you know that credit has been applied to your account. You can manage your store credit on your account page.
- No returns are available on ANY printed gear, with the exception of damaged, misprinted or clearly defective items.

Return/Exchange Process
Please fill out the Return/Exchange card included with your order and send it back to us along with your item(s). When we receive your item in returnable condition, we will issue you a Crisiswear Gift Certificate within three days. If you are exchanging a product for another size, processing time ranges between one and six weeks, depending on stock.

Please insure your item--using a carrier that generates tracking numbers--and send it to:

Crisiswear: Returns/Exchanges
216 Main St
Woodstock IL 60098 USA

To expedite your return, please provide us with the tracking number you received from your shipper. If you are having difficulty with this process, or no longer have your Return/Exchange card, please contact us here.

Domestic Shipping Charges
Crisiswear does not issue pre-paid shipping labels or otherwise pay for returns being shipped to our studio. However, we will cover all the shipping expenses to ship the first replacement package back to you. Any additional shipping charges will be the responsibility of the customer. Shipping invoices must be paid before packages are released.

International Shipping Charges (Outside of US & Canada)
Crisiswear does not issue pre-paid shipping labels or otherwise pay for returns being shipped to our studio. However, we will cover half (50%) of the shipping expenses to ship the first replacement package back to you. Any additional shipping charges will be the responsibility of the customer. Shipping invoices must be paid before packages are released.

NOTE: If your returned item displays evidence of having been worn, is missing its tags, or has clearly been laundered, altered or otherwise damaged, your item will be returned to you and your return/exchange request will be closed.

Cancellation Policy
As of 1/20/2020, Crisiswear will be charging a 3% fee for refunds and/or cancellations of orders made more than 2 weeks after the initial order was placed. This is because Shopify (our platform) does not refund us the processing fee that we pay when your order is placed, and our production pipeline is significantly disrupted when in-queue orders are removed. Thank you for your understanding.